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Customer Support FAQs

  • How does ManyPets pet insurance work?

    We make it easy with three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized vet bill)....
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  • How to contact us?

    If you can't find the answer you are looking for in our FAQs, our customer care team is always here to help! For claims: You can reach our claims team by emailing us at manyclaim@manypets.com For general inquiries: You can email us at:...
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  • Does ManyPets cover routine or preventative care?

    Like other pet insurance plans on the market, our base pet health insurance plan only covers the costs of diagnostics and treatments related to accidents and illnesses. But ManyPets offers a wellness plan add-on to help pay for preventative care...
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  • What does ManyPets pet health insurance cover?

    Your ManyPets pet health insurance policy covers your pet's treatments and healthcare costs in the event of an accident or illness. If your dog eats a sock and needs their stomach pumped,  you're covered (provided this occurs after your policy's...
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  • Will my vet accept my pet health insurance policy?

    Unlike with human health insurance plans, which require pre-authorization and limit you to ‘in-network” providers, we’ll pay you directly instead of reimbursing your vet. Therefore, your pet is free to receive treatment from any licensed...
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Claims FAQs

  • What are pet medical records and what should they include?

    Just like humans, pets have written medical records that provide a comprehensive history of their health. Your vet (or vets) will have records of all veterinary visits, diagnoses, treatments, vaccinations, routine care, and any medications...
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  • Does my ManyPets policy have a waiting period?

    Once your pet is in your possession, the ManyPets waiting period — in most states as of May 2023 – is for 15 days after you purchase your policy. (Waiting periods may vary by state due to relevant regulatory rules and changes; always refer to your...
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  • When can I submit my first claim?

    The ManyPets waiting period — in most states as of May 2023 – is for 15 days after you purchase your policy. (Waiting periods may vary by state due to relevant regulatory rules and changes; always refer to your own state’s policy wording.) Any...
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  • How do I file a pet health insurance claim?

    It’s easy! Just follow these three (3) simple steps: Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized...
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  • How will I get paid for a claim?

    After your claim is approved, we will issue payment, minus the amount of your deductible and copay. We’ll reimburse approved claims via direct deposit to your bank account (ACH) or via check, your choice.
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