When you submit your first claim, we ask that you also submit your pet's medical records from the prior eighteen (18) months. Here's an example medical record , and some key items we'll look for. After that, we'll only need you to send us a copy of the vet or clinic's invoice and receipt when you submit a claim. We may ask for additional information from you or your vet when handling your claim, to ensure we have all the required information to best process your claim.