How to make a claim

Just follow these three (3) simple steps*:

Step 1: When your pet is sick or injured, visit any licensed veterinarian in the U.S. for diagnosis and treatment, and pay as usual at checkout (don’t forget to ask for a copy of your itemized vet bill).

Step 2: Log in to your account at www.manypets.com/my-account and press the “Make a Claim” button. Enter the details of your claim, upload a copy of your itemized vet bill (and your pet's medical record if it's your first claim), and press submit!

Step 3: Sit back and relax while we process your claim. We’ll send you regular updates via email so that you can track our progress.  If approved, we’ll pay you back for everything we cover up to your copay amount and after you’ve met your yearly deductible.**

If you need to contact someone from our team, please email manyclaim@manypets.com.

*You have up to 180 days after paying your vet bill to submit a claim.
**ManyPets analyzes every claim on its own merits, subject to the terms and conditions of your policy. Exclusions apply, including those for pre-existing conditions. Only claims unrelated to an excluded treatment or condition are eligible for coverage.

When you submit your first claim, we ask that you also submit your pet's medical records from the prior eighteen (18) months.

After that, we'll only need you to send us a copy of the vet's or clinic's invoice and receipt when you submit a claim. We may ask for additional information from your vet when handling your claim, but nothing else from you.

We’ll reimburse approved claims via direct deposit to your bank account or via check, your choice.

We aim to process most of our accident and illness claims in less than 8 to 10 business days. However, there will be instances when we need more information from your vet, so the claims process may take longer to settle.

Please note that some banks and financial institutions may take up to ten (10) days to process your reimbursement before funds become available in your account.

Yes! We recommend submitting all claims about new accidents, illnesses, and injuries to maximize your annual deductible.

Reminder - your annual deductible is the amount you contribute before your insurance kicks in, so every qualifying invoice helps.

No way! The point of pet insurance is to use it when you need it. You can submit as many insurance claims as you like online, and there will be no impact on your monthly premium.